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Machine Inquiries
How do I start using my machine?

We believe in no mess, no fuss coffee so your beverages are made in a few simple steps:

First, decide on your beverage.
One capsule beverages include: Lungo, Espresso, Nestea
Two capsule beverages include: Cappuccino, Vanilla Latte Macchiato, and Chococino®

Refer to the capsule box for specific instructions as water bars per capsule will vary. Your beverage is best enjoyed by following the guidance on the capsule box.
*Make sure the machine is on and wait until the power button light glows green.

Now you're ready for action:
1. POP in your favorite capsule into the capsule holder
2. LOCK the handle down
3. Move the custom control lever to the red setting (right) for hot beverages and the blue setting (left) for cold beverages.


The beverage then DROPs in your cup. When you're ready to stop the flow (each beverage comes with recommended dosing on its capsule carton):

1. Move the custom control lever back to center
2. Wait for the power button light to stop blinking
3. Lift up the handle
4. Dispose of your capsule

What does 15 bars of pressure mean?

15 bars of pressure refers to the barometric pressure that builds up inside every smart capsule. 15 bars is like being 500 ft underwater! This pressure is comparable to professional coffee house machines and much greater than most single serve coffee machines on the market.

 What does it mean to you? Fifteen bars of pressure means a frothy, coffee house experience on demand, in your home kitchen. It maximizes the flavor and aroma from the coffee. It's how you create the highest-quality coffee drinks for you and all your guests, in less than a minute.

How does the machine work?

The NESCAFÉ® Dolce Gusto® machine heats water, which is passed at high pressure through a capsule of high quality NESCAFÉ® roast and ground coffee into the cup. This 15 bar system uses pressure similar to coffee house machines. The coffee that is used in the capsules is made of premium 100% Arabica pure coffee beans.

The high pressure and the capsules are designed to deliver an even distribution of water and pressure over the coffee to ensure that flavor is maximized. While traditional drip coffee machines operate at one bar of pressure (normal atmospheric pressure) and a number of other one-cup coffee machines operate at no more than two bars, the NESCAFÉ® Dolce Gusto® system can operate at 15 bars. Each capsule makes one beverage serving in under a minute.

Why doesn’t it stop automatically?

Everybody has a special way they like their beverages - More milk? More coffee?

That's why NESCAFÉ® Dolce Gusto® machines allow you to customize your beverage strength with a custom control lever. We put the power in your hands!

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Capsule Inquiries
How do the capsules work?

The capsules are created with an exclusive smart capsule technology to give you coffee house quality beverages every time. The airtight capsules optimize extraction pressure for each flavor variety, delivering the best quality, texture and no-hassle froth.

Here's how it works:
1. When a capsule is inserted, a needle punches through the capsule seal. Water enters the capsule and pressure begins to build, pushing the water evenly through the coffee.
2. As the pressure builds to its optimum level to maximize your flavor, the seal at the bottom of the capsule is broken and the coffee begins to flow into your cup

Can you use other coffee capsules or only NESCAFÉ® Dolce Gusto® capsules?

Only NESCAFÉ® Dolce Gusto® capsules are suitable for use with this machine. They are the only capsules that were developed to fit and that correspond to the high quality requirements for this system

Where are the NESCAFÉ® Dolce Gusto® capsules produced?

The NESCAFÉ® Dolce Gusto® capsules are produced either in the UK, Germany, or Vietnam, depending on variety. 


Can I use the cold beverage setting for the hot drinks?

It is not recommended that you use the cold setting for the hot beverages. There are specific NESCAFÉ® Dolce Gusto® cold variants, like Cappuccino Ice, which is the best enjoyed cold. Other variants will soon be available in the Philippines.

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All about NESCAFÉ® Dolce Gusto®
What sets NESCAFÉ® Dolce Gusto® apart from others?

NESTLÉ® was the first company to launch single portion coffee capsules and has, in fact, created that market.

The NESCAFÉ® Dolce Gusto® system which allows for a broad range of hot and cold beverages to be prepared, offering consumers a broader choice and more convenience than many existing machines.

What is NESCAFÉ® Dolce Gusto®?

NESCAFÉ® Dolce Gusto® is a new coffee machine with a proprietary one portion capsule that produces high quality coffee-shop style beverages including Cappuccino, Chococino, Lungo, as well as other variants. The machines offered are the Piccolo XS (available in black), Mini Me (available in grey), Genio S Basic (available in white), and the Genio S Plus (available in black) NESCAFÉ® Dolce Gusto® is aimed exclusively toward the at-home consumer.

What is the retail price?

The suggested retail prices (SRP) for NESCAFÉ® Dolce Gusto® machines are:

NESCAFÉ® Dolce Gusto® Piccolo XS – Php 5,199

NESCAFÉ® Dolce Gusto® Mini Me Automatic - Php 6,699

NESCAFÉ® Dolce Gusto® Genio S Basic- Php 7,199

NESCAFÉ® Dolce Gusto® Genio S Plus - Php 8,699

The NESCAFÉ® Dolce Gusto® capsules retail for Php 465 for 16 capsules per box. For those varieties utilizing a milk capsule, the box will contain half milk and half coffee capsules equating to 8 cups.

*Prices subject to change without prior notice.

The Starbucks® by NESCAFÉ® Dolce Gusto® capsules retail for Php 432-499, depending on the variant, for 12 capsules per box. For those varieties utilizing a milk capsule, the box will contain half milk and half coffee capsules equating to 8 cups.

*Prices subject to change without prior notice

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Didn't find a solution ?

Call our Customer Service (632) 898 0061