Capsule Inquiries

How do the capsules work?
The capsules are created with an exclusive smart capsule technology to give you coffee house quality beverages every time. The airtight capsules optimize extraction pressure for each flavor variety, delivering the best quality, texture and no-hassle froth. Here's how it works:
1. When a capsule is inserted, a needle punches through the capsule seal. Water enters the capsule and pressure begins to build, pushing the water evenly through the coffee.
2. As the pressure builds to its optimum level to maximize your flavor, the seal at the bottom of the capsule is broken and the coffee begins to flow into your cup
Can you use other coffee capsules or only NESCAFÉ® Dolce Gusto® capsules?
Only NESCAFÉ® Dolce Gusto® capsules are suitable for use with this machine. They are the only capsules that were developed to fit and that correspond to the high quality requirements for this system
Where are the NESCAFÉ® Dolce Gusto® capsules produced?
The NESCAFÉ® Dolce Gusto® capsules are produced either in the UK, Germany, or Vietnam, depending on variety. 
Can I use the cold beverage setting for the hot drinks?
It is not recommended that you use the cold setting for the hot beverages. There are specific NESCAFÉ® Dolce Gusto® cold variants, like Cappuccino Ice, which is the best enjoyed cold. Other variants will soon be available in the Philippines.